What do you think of when you hear the term customer service? Long wait times? Terrible hold music? Waiting for a call that never comes? We are setting out to change this. Good customer service can make all the difference in your experience with a business.
As a family-owned insurance agency, we offer high-quality customer service that prioritizes service over sales and creates lasting relationships with our clients so we can offer proactive advice, tailored to your business needs and work style.
“We actually do what we tell people we’re going to do,” said Luke Mosch, CIC, Vice President at Hinkle Insurance.
When it comes to selecting an insurance provider, quality customer service is not just nice to have; it’s a necessity, especially amidst the stress of needing to place a large claim or find your way through a complex situation.
Jacqueline Gass has been a Personal Lines Client since 1993. She’s found a support system through Hinkle Insurance Agency and her coverage with Erie Insurance that has helped her navigate both emergencies and day-to-day protection.
After a severe ice storm, a tree fell on Jacqueline’s car and damaged her house. Within one week, Jacqueline received her payment and spoke with a team member at Hinkle Insurance to make sure her car and home were fully covered in case of any future incidents.
“I love working with the team, especially Karyn. They answer all my questions and over exceed all of my needs,” Jacqueline said. “They have helped me through some car accidents that I was not at fault [for].”
Henry H. Ross and Sons has been a commercial client since 1997. Hinkle Insurance carries coverage on the company’s buildings, vehicles, and equipment. As a custom countertop contractor, the company often needs to request certificates of insurance before stepping onto a job site.
“They’re always very responsive when we need certificates of insurance,” said Karen Ross, Office Administrator at the company. “Sometimes jobs come along quite quickly, and you’re not technically supposed to be on job sites before you have proof of insurance. So, they’re always very good at getting stuff done and back to us very quickly.”
Several years ago, the company had a lightning strike destroy a very expensive piece of equipment. They needed to tap into their insurance coverage following the event.
“They helped us kind of navigate through that with insurance [and] proving to the insurance company when it took place and what happened,” Karen recalled. “They understand [the] different things that we run into in our business. We just have some unusual situations that come along sometimes. They’re always very helpful offering advice on that.”
Hershey Bros Transmissions has been a commercial client since 1994. Terry Erb, partner at the company, loves the personal service he has received from the agency.
“I’ve never been to their office. Luke Mosh [visits] us if we have problems, he brings our renewal things here and goes over with them,” Terry said. “I don’t have to make appointments or leave here. He comes to us and, being a busy businessman, [it is] nice that I’m not running places to meet with people.”
Terry says he has had other insurance companies try to get the company’s business, but he finds Erie’s rates hard to beat. While the company hasn’t needed to file any large claims, he appreciates how Hinkle’s team has handled small claims.
“Everybody’s very nice and very prompt with stuff. If they say they’re going to do something, they do it,” Terry shared. “If they take care of the little stuff, I’m sure they’re going to take care of the big stuff too.”
Customer service is not just something we talk about; it is a true commitment to customers. In everything we do, we serve our clients like family, hearing them out and empowering them to run their business to the best of their ability. We take care of the rest, knowing that trust and responsiveness are invaluable assets when navigating risk.
